Returns and Exchange Policy

At Black Arrow Native American Jewelry and Art, we are committed to your satisfaction.

We understand that sometimes a purchase may not meet your expectations. Our liberal returns and exchange policy is designed to provide you with the flexibility and peace of mind you need when shopping with us.

Returns and Exchanges

  • Timeframe: New Jewelry or Art Returns and exchanges are accepted within 30 days of purchase with proof of purchase. Refunds will be issued back to the original method of payment. After 30 Days, we will issue a Gift Card. 
  • Condition: Items must be returned in their original condition and unworn.
  • Workmanship: We stand by the quality of our products. Returns or exchanges due to defects in workmanship will be honored at any time.
  • Misuse: Returns or exchanges will not be accepted for items damaged due to misuse, neglect, or improper care. We reserve the right to deny a return if the product shows signs of misuse beyond normal wear and tear.
  • Vintage and Estate pieces are excluded from our return policy. All sales are final. 
Process
  • In-Store Purchases: Bring the item and proof of purchase to our store for a return or exchange. 
  • Online Purchases: Contact us at sales@blackarrowgallery.com or call 800-621-6668 to initiate a return or exchange. We will provide instructions for shipping the item back to us.
  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect in workmanship or an error on our part.

Resolution Commitment
Our goal is to resolve any issues within reason. We strive to maintain a fair, equitable, and professional business relationship at the time of sale and beyond. If you have any concerns or issues with your purchase, please reach out to us. We are dedicated to finding a satisfactory solution and building long-term loyalty with our customers.

Thank you for choosing Black Arrow Native American Jewelry and Art. We value your business and appreciate your trust in our products.

Black Arrow Native American Jewelry and Art

attention: Returns / Exchanges
124 W. Gurley Street
Prescott, AZ 86301